Maxing the “Unified” in UC

With less reliance on in-person meetings, technology is enabling even more of our communication and collaboration. Most workers are now using video conferencing for meetings every day. Workers are embracing messaging platforms for private and group chat. Phone systems are growing in usage with more calls coming in and more calls going out. Mobile application downloads for UC tools have grown by more than 1000%, underlining the importance of the mobile experience to the flexible worker. Working on the go is critical, across any-device, on any-network, from anywhere.

A successful flexible-work model requires more than just a work from home policy. If a business doesn’t get its technology department right, it risks the true rewards of flexible IT. IT teams need to deploy the appropriate tools to enable how employees get work done. So, how do they create a consistent experience, anywhere? Unified Communications as a Service (UCaaS) plays a central role. It brings together crucial communication and collaboration channels such as phones, video meetings, messaging, and file sharing on one platform that can be centrally managed. A colleague can easily access the same video meeting on their desktop or mobile app, whether in the office or while picking their child up from school. UCaaS not only accelerates digital transformation through easy-to-deploy tools on the cloud, but it can also integrate with existing systems.